Frequently Asked Questions

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I am having trouble connecting my device to my account. What do I do?

Follow these steps:

  1. If you have not already done so, create an account using this form.
  2. Then, open the app on the iPhone. Go back to the main screen, then go to "Login to an existing account". From here type in your e-mail address and the password you have chosen.
    If the application reports that the account does not exist, please make sure that spellcheck on the iPhone is not replacing words or adding spaces as you are typing your e-mail address. This is the most likely cause of this error.
  3. Still having trouble? Don't stress it, just contact us.

My iPhone or iPad has stopped reporting what can I do?

Important: In iOS 7, settings have changed

Make sure that the location services on the iPhone are turned on and app refresh is also set to ON within the settings on the iPhone.

Go to Settings > Privacy > Location Services and make sure that it is set to ON. Then scroll down and make sure that the switch next to device locator is also set to on.

Then go to Settings > General > Background App Refresh is set to ON. Then scroll down and make sure that the switch next to device locator is also set to on.

Also make sure that you are not closing the app from the multitasking menu.

Continue reading for more information.

The application can stop reporting for the following reasons:

Please use the recommended 30 minutes + tower switch interval to increase the reliability of the service. The tower switch interval allows the application ton continue reporting after it has been manually closed from the multitasking bar (The bar that appears when you double tap the home button).

Why is the application reporting inaccurate locations?

If the device is in a large building where the GPS signal is weak, the device will use other less accurate means to compute its locations. If you open the Maps application in these locations, it will show the same inaccurate location.

You can filter out inaccurate location from the website using the "Filter locations with accuracy" drop down. The accuracy represents the radius in meters of how far the actual device might be. The lower it is the better.

On the iPhone, it says "Location Error" under status. What do I do?

Make sure that you are using an iPhone 3GS, iPhone 4 or a newer iPhone. If you are using an iPad make sure that it is 3G.

Then make sure that location services are turned on. This is the most likely cause of this error.

I am not receiving push messages on my iPhone or iPad. What can I do?

On your iPhone or iPad, go to Settings -> Notifications. Make sure that it is set to ON. Then scroll down and tap on the Device Locator application icon. Make sure that Sounds, Alerts and Badges are all set to ON. Then restart your iPhone or iPad and reopen the application on the iPhone.

How do I turn on the location services?

On your iPhone or iPad go to Settings -> Location Services. Make sure that it is set to ON. Then scroll down to the application icon and make sure that the switch next to the app icon is set to ON as well. Then restart your iPhone or iPad and reopen the application on the iPhone.

How do I track more then one device on my account?

In order to track another device from your account, you install the application on the other device and then login to your own account from the application running on the other device.



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